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The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >
I was doing an update on my iPad. At the end a picture of a computer and a cable came on and at the top it says to contact apple support to restore my iPad. I tried turning it on and off and it’s still says that. What should I do?
iPad Air 2, iPadOS 13
Your iPad went into restore mode.
If you never backed up the data on this iPad previously, then all data on this iPad is now lost.
If you have access to a full computer, like a Mac or Windows PC, try either using the Finder on a Mac that has the newest macOS Catalina installed OR with an older Mac with an older Mac OS, download and install the latest iTunes version ( or latest iTunes for Windows PC ), make sure the Mac or Windows PC is connected to the Internet, connect your iPad by the USB charge cable to the computer and let the iTunes application walk you through the device restore procedure.
Make sure your iPad is, at least, charged to 50% or greater to attempt this.
If NO access to a Mac or Windows computer, you will have to seek help from a good friend or family member to help you out
OR
Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad upgraded/updated to its latest iPadOS 14.6.
Apple Store employees will be glad to help/assist you.
Sorry & Best of Luck to You!
Your iPad went into restore mode.
If you never backed up the data on this iPad previously, then all data on this iPad is now lost.
If you have access to a full computer, like a Mac or Windows PC, try either using the Finder on a Mac that has the newest macOS Catalina installed OR with an older Mac with an older Mac OS, download and install the latest iTunes version ( or latest iTunes for Windows PC ), make sure the Mac or Windows PC is connected to the Internet, connect your iPad by the USB charge cable to the computer and let the iTunes application walk you through the device restore procedure.
Make sure your iPad is, at least, charged to 50% or greater to attempt this.
If NO access to a Mac or Windows computer, you will have to seek help from a good friend or family member to help you out
OR
Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad upgraded/updated to its latest iPadOS 14.6.
Apple Store employees will be glad to help/assist you.
Sorry & Best of Luck to You!
Your iPad must be restored:
If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:
Restore your iPhone, iPad or iPod touch from a backup – Apple Support
Restore your iPhone, iPad or iPod to factory settings – Apple Support
Restore all content to iPad from a backup - Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
ipad model A1566
