You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My computer shut down and now my keyboard has stopped working so i can't put my password in and therefore I dont have access to my computer

My computer shut down and now my keyboard has stopped working so i can't put my password in and therefore I dont have access to my computer


MacBook Air 13″, macOS 11.4

Posted on Jul 2, 2021 12:52 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 2, 2021 8:14 AM

sky_15 wrote:

My computer shut down and now my keyboard has stopped working so i can't put my password in and therefore I dont have access to my computer


Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095




In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country



2 replies
Question marked as Top-ranking reply

Jul 2, 2021 8:14 AM in response to sky_15

sky_15 wrote:

My computer shut down and now my keyboard has stopped working so i can't put my password in and therefore I dont have access to my computer


Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095




In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country



My computer shut down and now my keyboard has stopped working so i can't put my password in and therefore I dont have access to my computer

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.