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User profile for user: Burls_73
Burls_73 Author
User level: Level 1
5 points

My Logitech Folio Keyboard doesn’t work with Pages

I don’t know if this is related to any updates but I purchased the Logitech Keyboard in May 2021 and it does not have a battery. It works off of the iPad. For whatever reason, I cannot type a document in Pages. It also will not allow me to type a ‘space’ in between words. When I use the space bar, the “Documents” button is pressed and the file I am trying to create is closed.


I did determine that the space bar only adds a space when I depress the option button along with the space bar.


I also started having trouble with some web sites. For example, I tried to log into my JC Penney account and the keyboard wouldn’t respond.


I am not sure what to do because I am using the keyboard to write this message and it is working just fine.


Any help or suggestions would be appreciated.


Thank you.

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Jul 2, 2021 3:02 PM

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User profile for user: Lindsay_B.
Lindsay_B.
User level: Community Specialist

Jul 3, 2021 1:35 PM in response to Burls_73

Thanks for reaching out about your Logitech keyboard, Burls_73,


It sounds like the iPad is not registering input from the Logitech keyboard in certain situations. We are happy to help!


We would recommend going through the following troubleshooting steps to start:


  1. Check for, and install, any available updates for your iPad: Update your iPhone, iPad, or iPod touch - Apple Support
  2. Check for, and install, any available firmware updates for the Logitech accessory. You may need to speak with Logitech directly to find out how.
  3. Restart your iPad: Restart your iPad - Apple Support
  4. If the folio is connected via Bluetooth, forget the device and repair it: Pair a third-party Bluetooth accessory with your iPhone, iPad, or iPod touch - Apple Support. If it connects via cable or other mechanism, disconnect the keyboard, restart the iPad, and reconnect the keyboard.


Best!

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My Logitech Folio Keyboard doesn’t work with Pages

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