MacOS Photos App Crashes when importing photos from my iPhone 12

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MacOS Photos App Crashes when importing photos from my iPhone 12

Anyone else had this problem? The photos app just crashes when I connect my iPhone to import the pictures. In fact, it doesn't crash until I unlock my iPhone.

I tried changing to the new library, and it didnt solve the problem. I also tried to restart both my iPhone and Mac, and the problem is still there.

Any ideas?

MacBook Pro with Touch Bar

Posted on Jul 3, 2021 11:22 AM

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Answer 1

Jul 3, 2021 12:41 PM in response to ivouken

Hi - to help with diagnosis - can you answer the following?

 What version of MacOS did you upgrade from?
Where is the library stored (System drive or external drive)? If external - what is the format of the drive?
Is the library on a network drive or in some sort of cloud storage (EG Dropbox or NAS)?
Do you use Icloud to sync photos?
If so, do you have optimise local storage set?
How do you backup your Mac?

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MacOS Photos App Crashes when importing photos from my iPhone 12

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