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The old email (_____@outlook.com) associated with my Apple ID was compromised and shut down.
I followed Apple support guidelines for changing email and setup a new email account as __@icloud.com
Now trying to use the new email address to replace compromised email address on Apple ID but keep getting error message:
I think I may inadvertently have created a new Apple ID at the same time as the email address. Very confused.
Anyone able to advise?
thanks,
thanks for responding.
no, I haven't tried a third party email – objective was to use email ending __icloud.com which I'd set up using my own name and sent to friends as new email address, so really want to keep this and use it for Apple ID.
If you created a new iCloud address, you created a new Apple ID. You are trying to use an address from one ID on another ID. You can't do that. Apple IDs can't be merged.
Based on what I have read, I suggest you leave your Apple ID email address as a 3rd party email address because you have more flexibility if you need to change the email address. For example, if the Apple ID got compromised, you can change it to another address. I also have read of many people who were locked out of their accounts when they forgot their password. Since the recovery email address is the @iCloud email address, if you forget your password, you also can't access your email to get emails from Apple to recover your account. You can set a rescue email address, but for some people, this hasn't worked.
Thanks Eric,
I also noticed this in the Apple support document:
If you can’t change your Apple ID
If you're trying to change your Apple ID to an @icloud.com email address that was created within the last 30 days, you will be asked to try again later.
Except I wasn't asked to try again later – the error message simply stated, "You can only add the iCloud address that is already on file in your account."
But it does seem to indicate that it is possible to create an iCloud address without simultaneously creating another Apple ID, which is exactly what I was trying to do.
Have you tried using a 3rd party email address?
You are welcome. My understanding is you have to create the new iCloud address on your existing Apple ID.
need to change email for apple ID
