Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hi, purchased the iWork bundle but did not download. Paid by credit card receipt emailed. App does not show in purchase history in the App store. Now more than 24 hrs.

Hi, purchased the iWork bundle but did not download. Paid by credit card receipt emailed. App does not show in purchase history in the App store. Content creator says it will "take a while"; but it's been more than 24 hrs.


Posted on Jul 3, 2021 7:56 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 4, 2021 10:30 AM

What actually did you buy? The iWork apps; Pages, Numbers & Keynote are usually free?


M1 Mac mini, macOS 11.4; Watch, series 5 GPS/cellular, watchOS 7.5; iPad Pro 2nd Gen, iPadOS 14.6; iPad Air 2, iPadOS 14.6; iPhone 12 Pro, iOS 14.6; TV 4th Gen, tvOS 14.6  HomePods, audioOS 14.6 and Airport Express w/ Airplay 2

2 replies
Question marked as Top-ranking reply

Jul 4, 2021 10:30 AM in response to mvys1

What actually did you buy? The iWork apps; Pages, Numbers & Keynote are usually free?


M1 Mac mini, macOS 11.4; Watch, series 5 GPS/cellular, watchOS 7.5; iPad Pro 2nd Gen, iPadOS 14.6; iPad Air 2, iPadOS 14.6; iPhone 12 Pro, iOS 14.6; TV 4th Gen, tvOS 14.6  HomePods, audioOS 14.6 and Airport Express w/ Airplay 2

Jul 4, 2021 7:40 PM in response to Dah•veed

It's called the iWork bundle (with templates) for all the apps. Each template is priced but you can buy the complete package. Anyway, I also contacted Apple support and it turns out my iMac is an older version and does not support the bundle. And I have got a refund. Many thanks for your response.

Hi, purchased the iWork bundle but did not download. Paid by credit card receipt emailed. App does not show in purchase history in the App store. Now more than 24 hrs.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.