Apple TV keeps telling me to reset password in iTunes

Hi,

I'm trying to use my 3rd generation Apple TV, but every time I enter the password, it doesn't allow the two-factor authentication to work correctly. It then tells me to reset the password in iTunes on my computer, but I run Big Sur which no longer has iTunes. What should I do? Thanks.

Mac mini, macOS 11.4

Posted on Jul 3, 2021 8:36 PM

Reply
1 reply

Jul 4, 2021 3:44 AM in response to Cowboys82288

If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.


Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.

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Apple TV keeps telling me to reset password in iTunes

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