MacBook Pro Camera "no video capture devices were found"

My 15inch MacBook Pro 2017's FaceTime camera stopped working and does not show up in the System Information either. Tried all usual methods including OS Reinstall.

Took to Apple Care and they advise a display change, costs almost $700/- Anyone with a similar issue who fixed the camera without a display swap? The laptop was not dropped or damaged. I used it for a video conference just one day before it failed. Could this be an OS issue or hardware failure?

with so many people facing issues with the display for such an expensive device, why does apple restrict display repair program for 13inch 2016 models only? when same hardware is used in 15 inch models from both 2016 and 2017?

MacBook Pro with Touch Bar

Posted on Jul 4, 2021 3:24 AM

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2 replies

kaz-k

Level 9

51,084 points

Jul 4, 2021 3:56 AM in response to Emze1

Hi,

Following document could solve the issue.

If your built-in camera isn’t working on your Mac - Apple Support

If it doesn't help, try to check your built-in camera with Apple Diagnostics if it reports camera related error(NDC001, NDC003 to NDC006).

Use Apple Diagnostics to test your Mac - Apple Support

Emze1 Author

Level 1

8 points

Jul 6, 2021 7:13 PM in response to kaz-k

Thank you for your reply.

I did everything, including a reinstall and that didn’t work. Diagnostics came back with no errors found.

apple service center informed it’s a display issue and that requires a replacement. It sounds weird to me.

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MacBook Pro Camera "no video capture devices were found"