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Text messages going to recipients email

With most of my text messages, I begin writing the message recipient’s name & the message automatically directs to their mobile number. However, every so often it defaults to their email address only, even though I have both in their contact listing. I can I correct this?


iPhone 7, iOS 14

Posted on Jul 4, 2021 8:29 AM

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Question marked as Best reply

Posted on Jul 22, 2021 4:13 PM

This did not fix my issue.

3 replies

Jul 4, 2021 8:41 AM in response to Scoopnot

Ask them to Activate iMessage in their iPhone.


First, check to know whether you have an SMS plan enabled at least for One SMS with your carrier. Contact your Carrier (Cellular Service Provider) the agency that issued the SIM to you


If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS. (One SMS Only)



See the pic below


4 Step Process --> Turn off and restart iMessage and FaceTime (The order/sequence is very important)

  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device.
  4. Turn iMessage and FaceTime back on (Watch the GIF hereunder)


Text messages going to recipients email

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