Erase all content and settings NOT working on Apple Watch

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Level 1

9 points

Erase all content and settings NOT working on Apple Watch

Good Morning,

I have a Apple Watch which is currently unpaired with my new iPhone.

I no longer possess the old iPhone which was originally paired with the iPhone.

The old iCloud PW in the iPhone Watch App is also not known...I can't completely pair with the new iPhone since I don't know this PW.

The Apple Watch was recently reset. However, the Watch doesn’t present the option to “Erase all content and settings” after holding down / releasing the POWER OFF message on the Watch according to this article:

https://www.imobie.com/iphone-unlocker/reset-apple-watch-without-apple-id.htm#q3

Apple Watch

Posted on Jul 4, 2021 8:03 PM

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Answer 1

Jul 4, 2021 8:10 PM in response to moyers93

Start with these steps to recover and reset your Apple ID password first:

If you forgot your Apple ID password - Apple Support

Once that is done, try pairing wit your new iPhone as instructed here:

How to pair your Apple Watch with a new iPhone - Apple Support

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Answer 2

moyers93 Author

Level 1

9 points

Jul 4, 2021 8:27 PM in response to better_half

Hello,

Regarding https://support.apple.com/en-us/HT201487, I cannot change the password iPhone password as I obtained the watch from another person who has a different Apple ID.

Regarding https://support.apple.com/en-us/HT205189, the Watch and my new iPhone are both full charged but this article is not applicable.

I just want to Erase everything and start all over again but it won't let me. Please see again the details I provided in my original post.

Thank you.

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Answer 3

moyers93 Author

Level 1

9 points

Jul 5, 2021 12:02 AM in response to better_half

Ref: https://al-support.apple.com/#/getsupport

I'm not able to reset/change the Apple ID because the Watch is configured for the Apple ID of the previous owner.

However I was able to choose the "Request Activation Lock Support" option since I have the receipt and the serial number.

They said they're working on the request

[Personal Information Edited by Moderator]

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Answer 4

Jul 4, 2021 9:38 PM in response to moyers93

OK, understand. In that case you will need to get the Activation Lock removed first, that is the only way. See here:

https://al-support.apple.com/#/getsupport

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Answer 5

Jul 5, 2021 3:05 AM in response to moyers93

Good to hear - sounds like you are on the right track now.

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Erase all content and settings NOT working on Apple Watch

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