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How to make / escalate a complaint

I recently bought a iPad for my 9 year old son and it has bent in the middle on one side only. It has always been in a case and has never been dropped and has been well looked after.

I spoke with the support team via a call, sent them pictures and they recommended I take it to the local apple store either for a replacement if in stock or via mail service.

I went out of my way to travel to the store where I was told that a bend was "Normal" and that it was my sons fault and they would not replace it (Its only 5 months old). The Genius manager was very dismissive and quite rude. How do I escalate this complaint

iPad (6th gen) WiFi

Posted on Jul 5, 2021 2:25 AM

Top-ranking reply

MichelPM

Level 10

81,272 points

Posted on Jul 5, 2021 11:23 AM

You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.

Use the Hardware Repair support category.

by installing and using the Apple Support app found in the iOS App Store.

Tap the iOS App Store link below.

https://apps.apple.com/us/app/apple-support/id1130498044

Call contact Apple via the support numbers found in the link bekow.

Contact - How to Contact Us - Apple

Tap the link below.

https://www.apple.com/contact/

Best of Luck to You!

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How to make / escalate a complaint

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