Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I am getting message as not a genuine battery

As i am getting a message of the battery.

phone is sometimes being switched off and battery health is showing as in service

iPhone XR, iOS 14

Posted on Jul 5, 2021 10:28 AM

Reply
Question marked as Best reply

Posted on Jul 5, 2021 12:46 PM

Click on the link for an explanation of that message in the article 'About genuine iPhone batteries' --> https://support.apple.com/HT210323

1 reply

I am getting message as not a genuine battery

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.