Inconsistency between Find My app and messages?

Anyone else noticing an inconsistency between Find My (the app) and finding people in messages? (Like my family)


For privacy I can’t post screenshots, but “not found” is now common in messages, whereas the person (or device) shows in Find My. 


They are completely out of sync too. 


This was a huge issue when we visited national parks and cell service was unavailable.

Messages and calls did not go through- even SMS - so Find My was last resort.

Posted on Jul 5, 2021 6:40 PM

Reply
3 replies

Jul 5, 2021 6:52 PM in response to lindros2

Find My requires that devices be turned on, Find My activated, and a connection to the internet. Without cell service, one would need wi-fi for Find My to work. If you are not connected to wi-fi, then Find My will not work. It is the same with Messages. You cannot use iMessage if you are not connected to the internet. iMessage requires an internet connection, it uses data, either cellular or wi-fi.

Jul 6, 2021 11:11 AM in response to ChrisJ4203

I'm aware of how it works and what is required. It used to do a much better job with "last location" before updating. It was also more consistent across places in iOS in which you can see people's location.


Sorry - what I'm saying - and again, if I could post screenshots without jeopardizing my own privacy, is that there are actually four or five different use cases, and different "states" of location. Find My (people), Find My (devices), [ignoring Find My Items for now], then... Messages ( [i] info icon in a pop-up/overlay), and Messages ( [i] info in lager screen).


Here's an example of current state of, for example, my mother (same exact behavior, with my wife, in the middle of nowhere):


  1. Find My People - No location available.
  2. Find My Device [iPhone] - Correct location.
  3. Find My Device [Watch] - Correct location.
  4. Messages [Person/small window] - No location available.
  5. Messages [Person/full window] - No location available.


There is also a "last location" contradiction, which was the biggest issue two weeks ago. That is, last location for each device + full person is different. Some show a last location (YES it's turned on/report last location), some do not. All are cellular devices that I'm referring to here - iPhone and Watch.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Inconsistency between Find My app and messages?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.