For the last few months I have received a credit from Apple on my subscription, which, according to the email is credited to my Apple ID, however, I have not been able to see the credit or use the funds. I have followed the link in the email to check my balance, but it does not show in my Apple ID profile at all.
MacBook Pro 13″, macOS 10.15
There have been several posts like yours today. Have you tried signing out of the App Store/iTunes, restarting the computer, and then signing back in to see if that refreshes the balance?
Someone else posted they had to contact Apple Support to correct the problem.
Work through the screens to get an email or chat option.
There have been several posts like yours today. Have you tried signing out of the App Store/iTunes, restarting the computer, and then signing back in to see if that refreshes the balance?
Someone else posted they had to contact Apple Support to correct the problem.
Work through the screens to get an email or chat option.
Are they also charging your account for that amount? I am wondering if it is a strange accounting method for a "free" trial whereby they charge you and then immediately credit you and in the end you see neither funds remove or added.
They charge me R184,99 for the "package" deal that includes, iCloud storage, Apple Music, and Apple TV+, then tell me that they give me a credit of R 84,99. So we should be paying R 100.00 in total for the package. I assumed it was a way for them to get you to use the credit to experience all of TV+. But like I said - I have never seen the credit show on my Apple ID and I have tried to rent a movie, to see if I could pay with the credit - but that was charged to my card too.
Apple ID Credit on Subscription
