I have an ipad (5th generation) 13.4 software that had previously been used by a former employee. His credentials are the apple id associated with this ipad. I do not have the password. How can I reset the ipad so it can be used by someone else?
'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here -->
http://support.apple.com/HT201365
For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441 Get the employee to remove the lock.
Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
You may wish to start using mobile device management (MDM).
Apple Deployment Program - https://help.apple.com/deployment/business/
Configurator 2 - https://support.apple.com/guide/apple-configurator-2/welcome/mac
'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here -->
http://support.apple.com/HT201365
For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441 Get the employee to remove the lock.
Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
You may wish to start using mobile device management (MDM).
Apple Deployment Program - https://help.apple.com/deployment/business/
Configurator 2 - https://support.apple.com/guide/apple-configurator-2/welcome/mac
IPad reset
