Apple Event: May 7th at 7 am PT

> Learn more

> Add to your calendar 

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: AppleIDNoob14
AppleIDNoob14 Author
User level: Level 1
4 points

"Apple ID has not yet been used..."

I received a new iphone for work. I created a new Apple ID to use with said iPhone. I cannot download anything from the app store without receiving a message that says "This Apple ID has not yet been used in the iTunes Store. Tap Review to sign in, then review your account information". So I tap review and it brings me to a new screen where I enter my Apple ID password to sign in. Then..... it brings me back to the "This Apple ID has not yet been used..." screen in a never ending loop.


I need to solve this problem; I cannot access email or do anything with this phone until I solve this problem. Any help is appreciated here.

Posted on Jul 8, 2021 11:56 AM

Reply
Question marked as Best reply
User profile for user: Limnos
Limnos
User level: Level 10
411,247 points

Posted on Jul 8, 2021 12:16 PM

The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it. The document 'If you can't remove your last payment method or use no payment method with your Apple ID' mentions "if you're using an existing Apple ID with the App Store for the first time, you must provide payment information," in this link: https://support.apple.com/HT203905


If there is an option to select "Review" or "Continue", select that and enter valid payment information if required. If there's problems doing this:

Tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.


More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:

https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022


If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.

https://getsupport.apple.com/?caller=cups&PGF=PGF63005


*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631

View in context

Similar questions

1 reply
Question marked as Best reply
User profile for user: Limnos
Limnos
User level: Level 10
411,247 points

Jul 8, 2021 12:16 PM in response to AppleIDNoob14

The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it. The document 'If you can't remove your last payment method or use no payment method with your Apple ID' mentions "if you're using an existing Apple ID with the App Store for the first time, you must provide payment information," in this link: https://support.apple.com/HT203905


If there is an option to select "Review" or "Continue", select that and enter valid payment information if required. If there's problems doing this:

Tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.


More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:

https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022


If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.

https://getsupport.apple.com/?caller=cups&PGF=PGF63005


*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631

Reply

"Apple ID has not yet been used..."

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up