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Sangamonsam Author

Level 1

4 points

pain

When trying clear and restore from backup (iphone 8) using itunes on a pc, the screen on phone froze on restart with apple showing and itunes doesn't seem to recognize it? Suggestions

Posted on Jul 8, 2021 1:18 PM

Top-ranking reply

ChrisJ4203

Level 10

230,678 points

Posted on Jul 8, 2021 1:40 PM

Start here, If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support and you can see this about the computer not recognizing the device. If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

However, putting it into Recovery mode should help.

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pain

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