App Store not accepting password

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Level 1

30 points

App Store not accepting password

Using an iPad, I have several updates that need to be done on Apps. When going into the App Store, I am signed in as myself however when the updates start, a prompt comes up for me to enter my password. Once password entered, it says that it is not the right password. I know 100% it is the correct password as I have signed out and signed back in, signed into iCloud, etc all using the same password.

Any thoughts on how I can get the App Store to take my password?

iPad Air 2, iOS 12

Posted on Jul 8, 2021 6:16 PM

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Answer 1

Top-ranking reply

ChrisJ4203

Level 10

231,932 points

Jul 8, 2021 6:55 PM in response to hsien-yao

If you signed out of the App Store and signed back in again, it should be working. If you cannot get it to work, try signing out again, then power cycle your iPhone, then sign back in again. If it fails at that point, then use the Get Support link at the top of the page here and contact Apple Support for assistance.

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Answer 2

hsien-yao Author

Level 1

30 points

Jul 8, 2021 6:34 PM in response to ChrisJ4203

No new apps were downloaded with a different Apple ID. I reset my password last week. The new password works on my phone and when I sign into iCloud.

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Answer 3

ChrisJ4203

Level 10

231,932 points

Jul 8, 2021 6:18 PM in response to hsien-yao

Is it possible that any of the apps on the iPad were downloaded with a different Apple ID in the past? If so, it could be that password it is looking for.

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App Store not accepting password

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