Mic sound muffled problem with the Voice memos app and secondary apps on my phone

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Level 1

8 points

Mic sound muffled problem with the Voice memos app and secondary apps on my phone

Model - 7 Plus

Software Version - 14.6 (18F72)

I was trying to call a friend using WhatsApp and he saw a mic problem on my phone. It is not completely silence. The volume on the mic is very low. I thought cleaning the mic or replacing the mic would solve this problem. Before that I tried a normal phone call and I saw that the mic was working well.

So I think it's not a mic problem. This mic problem happens in apps like WhatsApp, Telegram including Voice Memos app.

Then I fully reset phone and tried Voice Memos app without doing anything. Also a normal phone call. Problem was not solved. So it may not be a problem caused by changing the settings.

How do I fix it? Is it a software bug?

iPhone 7 Plus, iOS 14

Posted on Jul 8, 2021 6:45 PM

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Answer 1

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imtharindu Author

Level 1

8 points

Jul 9, 2021 8:58 PM in response to Sean_B1

I found the error. There are two microphones on the bottom of the phone. One is for regular calls and the other is for apps. One of them has a problem. However, I have to replace the entire bottom dock to fix that error.

Thank you for your help.

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Answer 2

Sean_B1

Community Specialist

Jul 9, 2021 12:52 PM in response to imtharindu

Hello imtharindu,

We would like to see how we can help with your microphone issue. It does appear that the issue is hardware related if it continues as a new device, and will most likely need to be serviced. Check out the steps in this link for more information: If the microphones on your iPhone aren't working

Cheers!

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Mic sound muffled problem with the Voice memos app and secondary apps on my phone

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