(Apple TV) "Video is in a format that can’t be streamed to this TV"; (iMac) "There's a problem loading this content"

I have a large library of Home Movies (including ripped DVDs) that I am now unable to stream from my iMac to my Apple TV HD (4th Generation)


This has worked for many years until recently.


On the iMac

I am still able to play the content locally on the iMac through the Apple TV App. But if I try to Airplay the content to the Apple TV HD then I receive the error "Video is in a format that can’t be streamed to this TV". [I am able to stream the audio for the movie to a Bose Soundtouch speaker that supports Airplay 2]


Also opened the content in Quicktime Player. Works locally on iMac but unable to Airplay to Apple TV HD. When I select the Airplay icon in Quicktime it plays (for about a second) then stops. On the Apple TV the screen flickers but nothing is displayed


Also I tried to stream content purchased through Apple and that works fine. So it appears there is an issue with streaming Home Movies and content that as been ripped from DVDs.


On the Apple TV HD


The Computer (iMac) library shows correctly on the TV and the summary information for each movie/show displays correctly. As soon as I try to play the content I receive the following error

"There's a problem loading this content"


All other online content (Apple TV+, Netflix) streams fine. And as mentioned above content that has been purchased from Apple and is part of my library also streams fine


It seems only content that is a "Home Movie" cannot be loaded/streamed


Anyone have any thoughts/ideas on how to resolve ?

Posted on Jul 8, 2021 9:55 PM

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9 replies

Jul 9, 2021 5:34 PM in response to Bert Bassett

This has been reported in previous discussions. It seems that tvOS 14.x does not support some older MP4 formats (not all MP4s are the same). You may need to re-rip the DVDs using a newer version of the conversion app (or use that app to re-convert your current MP4s). Also watch out for conversions that include "surround sound" - that seems to cause issues with my ATV 4K.

Anyway, try it with one of your unplayable videos and see if that is the issue.

Jul 9, 2021 10:02 PM in response to Bert Bassett

So some additional information


I also happen to have a couple of older Apple TV units (2nd Generation MC572X/A - v6.2.1) and 3rd Generation (A1469 - v7.4). I tried these two units and get exactly the same problem. So it seems it is not tvOS dependent


So it seems to me that the problem is with the Big Sur 11.4 software (Affects Apple TV App and Quicktime)


Going to test with Apple TV App on my iPhone now (need to download content onto phone first)

Jul 9, 2021 4:09 PM in response to Bert Bassett

Hello Bert Bassett,


We understand that you're unable to stream some videos and content from your Mac to your Apple TV, and we'd like to look into this with you.


To help us get a better understanding of the issue, we’d like to ask a few questions.


Which software versions are your devices running?


Here's how to find the macOS version: Find out which macOS your Mac is using

Here's how to make sure your Apple TV is updated: Update your Apple TV


Are you using these steps to stream content from your Mac to your Apple TV? Stream audio and video from your Mac with AirPlay


Also, in case you haven't seen it already, this page has some information and steps that can help if you run into issues streaming or mirroring your Mac screen to your Apple TV: If screen mirroring or streaming isn't working on your AirPlay-compatible device


Take care!

Jul 9, 2021 8:44 PM in response to Brittany1416

Hi Bert Bassett,


 

Thanks for participating in the Apple Support Communities.


 We removed your post “(Apple TV) "Video is in a format that can’t be streamed to this TV"; (iMac) "There's a problem loading this content" because it contained information about beta software. 


To comment or ask questions about beta software, go to our Apple Developer Forums page:

https://developer.apple.com/forums/


Here you can share your (Apple TV) "Video is in a format that can’t be streamed to this TV"; (iMac) "There's a problem loading this content" post, make comments, and ask questions.


For more information, see the Apple Beta Software Program page:

https://beta.apple.com/sp/betaprogram


 We’ve included a copy of your original post below.

 


Thanks,


Apple Support Communities Staff


 




iMac is running Big Sur - v11.4

Apple TV HD (4th Generation) - Running tvOS 14.x


As noted above I have attempted to stream content


i) from the iMac (using Apple TV App and Quicktime) - Get the error "Video is in a format that can’t be streamed to this TV" from Apple TV App. Quicktime attempts to play it for about 1s and then it stops. The screen on my TV flickers in the latter case


ii) Selecting the Movie, TV Show on the Apple TV HD - Get the error "There's a problem loading this content"

[As mentioned the whole library is seen and displayed when selecting the Computer Button [orange] on the Apple TV display - just wont play]


Content has worked for many years - only recently have been unable to Airplay to Apple TV


Also I am able to stream content from my iPhone, iPad and iMac if it has been purchased from Apple and loaded into library, Streamed from Apple TV+, Netflix


This is only an issue with Home Movies or content that is derived/ripped from DVDs. Recently created Home Movie using iMovie - (old Wedding Video) and was unable to play that content too


So it seems that I can't display any DIY (personally created) content

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(Apple TV) "Video is in a format that can’t be streamed to this TV"; (iMac) "There's a problem loading this content"

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