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Brand New IPad Pro

I have just opened my brand new iPad Pro 11 and it does not power on

Posted on Jul 9, 2021 2:25 AM

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Question marked as Top-ranking reply

Posted on Jul 9, 2021 2:28 AM

Connect your iPad to its Power Adapter, using the included USB-C cable - and allow the iPad to charge for at least an hour.


If the iPad does not automatically boot during this period, whilst still connected to the Power Adapter:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won't turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

1 reply
Question marked as Top-ranking reply

Jul 9, 2021 2:28 AM in response to Theoipad

Connect your iPad to its Power Adapter, using the included USB-C cable - and allow the iPad to charge for at least an hour.


If the iPad does not automatically boot during this period, whilst still connected to the Power Adapter:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won't turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

Brand New IPad Pro

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