My device is showing up but I cannot ping or locate it

I have lost my iPhone 11. It is showing on my devices but I can’t see it on location nor is there an option to make it ding. The last time I had it the phone was on vibrate. I have called it multiple times.

Posted on Jul 9, 2021 7:12 AM

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1 reply

Jul 10, 2021 8:29 AM in response to Tepid67

Hello and welcome to Apple Support Communities, Tepid67.

If we understand your post correctly, your iPhone is lost and you're not seeing its location or the option to have it play a sound. We’d like to help.


Follow the steps in this article:


If your iPhone, iPad, or iPod touch is lost or stolen


Let us know if that resolves this issue for you.


Thanks for using the Apple Support Communities.

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My device is showing up but I cannot ping or locate it

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