Speaker Blasts Ear with iPhone 12

Question

Level 1

8 points

Speaker Blasts Ear with iPhone 12

I have an iphone mini 12, and when I attempted to make a call, the iphone switched to Speaker and blasted my ear. I previously had an iphone 5s, and this never happened. On the previous thread, the person was told that the software version 14.4 fixed this. Nope! I'm using version 14.6.

Does Apple not realize that this is a health safety issue? A one-time exposure to an extreme loud sound can cause hearing loss. Does Apple want a lawsuit on its hands? I paid over $900 for this phone + case, and I would expect it to not damage my health.

I now have to use the phone with great trepidation for fear that I can encounter a loud blast at any time. There are many excellent features of this product, but sometimes one thing can be a deal breaker.

iPhone 12 mini

Posted on Jul 9, 2021 10:05 AM

Reply

Answer 1

Best reply

kamote0628

Community Specialist

Jul 10, 2021 9:33 AM in response to IrishToffee

Hi IrishToffee,

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.

Take care!

Reply

Answer 2

alibi3

Level 1

4 points

Sep 10, 2021 8:14 PM in response to IrishToffee

Did you get a solution to this problem as I am sick to death of the iPhone 12 blasting in my ear when I am on the phone

It's ridiculous.

My iPhone 12 also randomly scrolls back - I could be looking at anything, it clicks and then automatically scrolls back

Very annoying and not very happy with this expensive phone

I had NO problems with my iPhone 6 plus

Does anyone have any solutions?

Reply

Answer 3

Oct 22, 2021 6:28 PM in response to alibi3

I haven’t contacted Apple yet, as only I received hearing test results 10/14/21. I didn’t have a baseline heading test for comparison but right ear was described as exceptional and left ear, the phone ear, has test results consistent with noise trauma.

Reply

Answer 4

IrishToffee Author

Level 1

8 points

Oct 22, 2021 7:20 PM in response to tarantula37

I'm sorry to hear that. I've often wondered if this problem result in hearing loss for me. I feel like not using my phone. This is a serious issue, and it's very disappointing that Apple does not have a better handle on this issue. Please keep us posted. Thanks, Rose

Reply

Answer 5

IrishToffee Author

Level 1

8 points

Oct 26, 2021 12:39 PM in response to IrishToffee

I called Apple, and they stated that this discussion forum does not help users in an official capacity. As instructed, I submitted the issue to apple.com/feedback. I will update this thread if I receive feedback from Apple.

Reply

Answer 6

Nov 4, 2021 11:54 AM in response to IrishToffee

I spoke with a technician on the phone and was directed to local Genius Bar. That technician also contacted a safety agent, so I have it documented now. They acknowledged my first step of hearing test with follow up to see of hearing improved was what I needed to do. Local Genius Bar ran the phone through diagnostics, found some level of failure with face I.d. Though I wasn’t having an issue. A couple other mo or issues failed. They replaced the logic board. They could really speak to the exact problem I was having, random switching from receiver to speaker on incoming calls but hoping the logic board replacement is enough.

Reply