iPad with lost ID

I have an iPad where I have no access to Apple ID since I used an email that I have no access to it anymore. I tried to change this Apple ID but I couldn’t since apple is sending me a reset request to the same email address. Is there a way to change the Apple ID? This is needed in order to update the applications and the IOS version. Thanks for the help

Posted on Jul 9, 2021 12:23 PM

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Question marked as Top-ranking reply

Posted on Jul 9, 2021 1:45 PM

If necessary, if you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device


Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened). Call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       

9 replies
Question marked as Top-ranking reply

Jul 9, 2021 1:45 PM in response to issam261

If necessary, if you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device


Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened). Call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       

Jul 9, 2021 2:55 PM in response to Limnos

For the Activation Lock support request - hthttps://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).

Jul 9, 2021 7:54 PM in response to Eric Root

I too was wondering but I could see that now that unlocking is official and they provide an online service for it they may wish to standardize the criteria and keep it in the neutrality of an online application. Before it was a wild-west of an unofficial process with no set criteria and pretty much at the whim of an Apple Store manager. Unfortunately they permanently closed the Apple Store near me last summer so I can't just go in and ask somebody the way I did 2 years ago.

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iPad with lost ID

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