iPhone Photos says Not enough iCloud Storage after switching to Family Storage.

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Level 1

12 points

iPhone Photos says Not enough iCloud Storage after switching to Family Storage.

As many people seem to have had previously, without a fix that I can find, my wife has an iCloud storage issue. She has been part of Family since she got her iPhone & iCloud account a few months ago. She wasn't using Family storage for photos (cant remember why) and filled up her 5Gb free iCloud storage. Her photos had stopped uploading, so I tapped 'Use Family storage' expecting the rest of her photos to start taking up the shared space. But, Photos have been stuck on not enough iCloud storage and only allowing to pay for the 50Gb storage. If I check her iCloud settings, its listed as using family storage, with 150ish of 200Gb used. Her phone (original SE) can backup to iCloud without a problem. It was uploading photos to iCloud before switching to Family storage without a problem.

So, has anyone seen a fix for this anywhere? Not the ones which tell you to delete photos, we want to keep the photos which is why we switch on family storage. Thanks in advance.

iPhone SE

Posted on Jul 9, 2021 12:16 PM

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Answer 1

Best reply

dogran Author

Level 1

12 points

Aug 4, 2021 3:05 AM in response to JCorHelps

I’m going to mark this as solved because it’s now working so hopefully this might be something someone else can try if they have the same issue.

I had some spare time whilst out and about, so connected my wife’s phone (with the upload issue) to the personal hotspot on my iPhone and after only a few minutes it started uploading! I didn’t do anything different, it just started working. Now when it’s back on ‘normal’ wifi it uploads as it should. So, if you’re reading this because you have the same iCloud storage message on shared storage, it’s something else that you could probably try. Good luck.

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Answer 2

JCorHelps

Community Specialist

Jul 10, 2021 10:40 AM in response to dogran

Hi dogran,

It looks like you're having issues uploading photos to a shared iCloud plan. If that's correct, let's try the following.

Restart your iPhone

Restart the iPhone and see if the photos upload after.

Also, make sure the iPhone is connected to Wi-Fi when uploading the photos.

Cheers.

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Answer 3

dogran Author

Level 1

12 points

Jul 10, 2021 2:22 PM in response to JCorHelps

This is what I see, just the option to upgrade. The family storage has ~45/50Gb free and the phone that won’t upload has 2.9Gb of photos on it. When I tap AppleID iCloud, it reports 151.1Gb of 200Gb used, so it ‘sees’ the full amount of family storage.

thanks

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Answer 4

dogran Author

Level 1

12 points

Jul 10, 2021 10:47 AM in response to JCorHelps

Hi JCorHelps,

thanks for the reply but yes, I’ve tried restarting, switching to airplane mode, on wifi and off but the phone refuses to recognise the storage available to it in iCloud. When I go into appleid->iCloud, it sees the 200Gb plan but photos app still insists there isn’t enough space in iCloud.

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