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Level 1

4 points

Apple wireless keyboard

Why is my keyboard not turning on with new batteries

Posted on Jul 9, 2021 2:22 PM

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Level 10

140,742 points

Posted on Jul 9, 2021 4:53 PM

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!

Connect the USB keyboard and mouse to the computer.
Open System Preferences – Bluetooth
Un-pair the wireless keyboard and Track Pad.
Turn off Bluetooth
Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
Restart the computer normally.
Open System Preferences – Bluetooth
Turn on Bluetooth
Re-Pair the wireless keyboard and Track Pad.
Unplug the USB keyboard and mouse and begin testing the wireless devices again.

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