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Forgot my MacBook Air password

What do I do? I need help.

I forgot my password for my MacBook Air so I tried to reset the password with Apple ID and it telling me “There was an error connecting to the Apple ID server” every time I type in my apple pw.



[Re-Titled by Moderator]

Posted on Jul 10, 2021 12:00 AM

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Question marked as Best reply

Posted on Jul 10, 2021 4:07 AM

1. Use the Reset Password assistant  https://support.apple.com/en-us/HT212190


2 .If you still need help, please contact Apple Support.


   https://getsupport.apple.com/?caller=psp&PRKEYS=PL107

2 replies

Jul 10, 2021 4:40 AM in response to SHAMYAD33

Follow instruction from previous person firstly.


Below if unsuccessful.


Intel Computer


1 - Restart computer and immediately hold Command + r keys


2 - Top Tool Bar >> Utilities >> Terminal


3 - Type resetpassword as one word and no spaces


4 - Press Return key


5 - Follow the prompts and remember the New Password


M1 Computer 

1 - Choose Apple menu > > Shut Down.


2 - Press and hold the power button on your Mac until you see “Loading startup options.”


3 - Click Options, then click Continue. 


4 - Top Tool Bar >> Utilities >> Terminal


5 - Type resetpassword as one word and no spaces


6 - Press Return key


7 - Follow the prompts and remember the New Password

Forgot my MacBook Air password

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