Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

old iPhone is linked to a now obsolete Apple ID password

trying to wipe an old iPhone but I set it up using an earlier password which I no longer have. it isn't recognising my present Apple ID password.

iPhone 5

Posted on Jul 10, 2021 12:58 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 10, 2021 8:23 AM

If necessary, if you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.    


You can also contact Apple ID Support for assistance. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       

1 reply
Question marked as Top-ranking reply

Jul 10, 2021 8:23 AM in response to clodaghfromskibbereen

If necessary, if you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.    


You can also contact Apple ID Support for assistance. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       

old iPhone is linked to a now obsolete Apple ID password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.