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How do I update the Apple ID if I don't know the password

My iPad is set up under an old Apple ID that I don't use anymore and don't know the password to. How do I update the Apple ID if I don't know the password to the iPad?


[Re-Titled by Moderator]

Posted on Jul 19, 2021 2:57 PM

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Question marked as Best reply

Posted on Jul 19, 2021 5:43 PM

If you forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage            


Apple ID – Forgot Password           


If necessary, if If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.    

1 reply
Question marked as Best reply

Jul 19, 2021 5:43 PM in response to HannahSue17

If you forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage            


Apple ID – Forgot Password           


If necessary, if If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.    

How do I update the Apple ID if I don't know the password

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