In recovery mode can not see "Forgot all passwords" option. It only gives me Erase Mac option. I bought and set my Mac up only yesterday. Don't know what to do next. To be honest spend a lot of time to set it up and don't want to erase it all. What can I do ? I have Macbook air on M1
MacBook Air (2020 or later)
Intel Computer
1 - Restart computer and immediately hold Command + r keys
2 - Top Tool Bar >> Utilities >> Terminal
3 - Type resetpassword as one word and no spaces
4 - Press Return key
5 - Follow the prompts and remember the New Password
M1 Computer
1 - Choose Apple menu > > Shut Down.
2 - Press and hold the power button on your Mac until you see “Loading startup options.”
3 - Click Options, then click Continue.
4 - Top Tool Bar >> Utilities >> Terminal
5 - Type resetpassword as one word and no spaces
6 - Press Return key
7 - Follow the prompts and remember the New Password
Intel Computer
1 - Restart computer and immediately hold Command + r keys
2 - Top Tool Bar >> Utilities >> Terminal
3 - Type resetpassword as one word and no spaces
4 - Press Return key
5 - Follow the prompts and remember the New Password
M1 Computer
1 - Choose Apple menu > > Shut Down.
2 - Press and hold the power button on your Mac until you see “Loading startup options.”
3 - Click Options, then click Continue.
4 - Top Tool Bar >> Utilities >> Terminal
5 - Type resetpassword as one word and no spaces
6 - Press Return key
7 - Follow the prompts and remember the New Password
While setting Mac up it was offering to encrypt a storage and I did accept it
FileVault is most likely activated
It's my first time using MacOS so I might be not familiar with the names of some services
Updated !
Thank you for the help
But unfortunately it didn't work. I don't have recovery key and I am pretty sure it never asked me to create one when I accepted to use FileVault.
Therefore I don't have “reset it using your recovery key" option on my Mac.
Upd: also I have my Mac system in English but my region is Russia. And I set up a password in Russian but it gives me only 1 try to enter password in Russian. And after that it allows me only to enter password in English. Could that be the reason maybe
Actually when I used "Deactivate Mac" option it just made me enter my new password and everything was fine. I was just confused with the name.
Thanks for the support
Have a good day
Please read linked Apple Doc. in its entirety especially the section regarding FileVault
Look at the photo that I provided with my post .
That's the result I get after all the steps that you describe.
The is only 1 option and 1 button "Deactivate Mac".
Why is it so ?
If ALL the steps outlined were performed correctly - this would not happen.
Question - is FileVault activated ??
Maybe
Welcome
Can not reset my password
