imessage won't let me use my phone number

Is anyone else having an issue with activating their iMessage or FaceTime? Everything I've seen says that I need to select send and receive as my phone number, but that isn't an option for me

iPhone 11, iOS 14

Posted on Jul 11, 2021 7:39 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 12, 2021 8:53 AM

You need to change/add the number on your Apple ID. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage  

2 replies

Jul 12, 2021 7:35 AM in response to Jquann

Hi Jquann,


Thank you for using the Apple Support Communities. 


It sounds like you’re having an issue activating iMessage and FaceTime & we’re happy to help! We also see that you already checked out the Apple Support article Add or remove your phone number in Messages or FaceTime which can be helpful in this situation. To resolve your issue follow the steps found in the Apple Support articles below:


If you get an error when trying to activate iMessage or FaceTime


If you can't send or receive messages on your iPhone, iPad, or iPod touch


We hope this helps.


Take care. 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

imessage won't let me use my phone number

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.