You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

2020 iPad Pro 11" Screen won’t dim/timeout

2020 iPad Pro 11" Screen won’t dim/timeout. I have it set for 2 minutes. I’ve toggled with the auto brightness setting. No luck. I’m running 14.6. I’ve done 3 factory resets this month to also try to fix an iCloud photo issue (different issue - still unresolved). Needless to say, I’ve had more issues and stability problems with this iPad than any other I’ve owned. Unacceptable would be an understatement.

iPad Pro, iPadOS 14

Posted on Jul 11, 2021 4:47 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 11, 2021 5:31 PM

It appears you have tried all you can try to resolve these issues.

Time to search online for your nearest, “local” Apple store location and call to make an appointment to have your Apple iPad diagnosed and options presented you.


Failing that,

You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.


Use the & Device Performance and Apps & Features support categories.


OR


by installing and using the Apple Support app found in the iOS App Store.


Tap the iOS App Store link below.


https://apps.apple.com/us/app/apple-support/id1130498044


OR


Call contact Apple via the support numbers found in the link bekow.


Contact - How to Contact Us - Apple

Tap the link below.


https://www.apple.com/contact/



Best of Luck to You!

Similar questions

1 reply
Question marked as Top-ranking reply

Jul 11, 2021 5:31 PM in response to andycyphert

It appears you have tried all you can try to resolve these issues.

Time to search online for your nearest, “local” Apple store location and call to make an appointment to have your Apple iPad diagnosed and options presented you.


Failing that,

You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.


Use the & Device Performance and Apps & Features support categories.


OR


by installing and using the Apple Support app found in the iOS App Store.


Tap the iOS App Store link below.


https://apps.apple.com/us/app/apple-support/id1130498044


OR


Call contact Apple via the support numbers found in the link bekow.


Contact - How to Contact Us - Apple

Tap the link below.


https://www.apple.com/contact/



Best of Luck to You!

2020 iPad Pro 11" Screen won’t dim/timeout

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.