eSIM problem with iPhone XS, phone unlocked but restricted?

Question

eSIM problem with iPhone XS, phone unlocked but restricted?

Hi Community,

I have an iPhone Xs, which I bought second hand (from Swappie). As far as my current operator (Comviq, Sweden) can tell, the device is unlocked. In About -> General, the Network Provider Lock says "No SIM restrictions". I tried to purchase a data plan via another operator, but when trying to install the data plan on my phone, I get the following message: "Data plans from this network provider cannot be added. Your device can only use data plans from a different network provider". I tried to google around that message but don't get any other explanation than that it is restricted one way or another.

How can I find out how the device is restricted, and if so, by whom? Is there a way to lift that restriction?

Best regards,

Lionel

iPhone XS, iOS 14

Posted on Jul 13, 2021 5:06 AM

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Answer 1

KiltedTim

Level 10

224,886 points

Jul 13, 2021 5:34 AM in response to HamsterJovial

Not all carriers can be used with the eSIM in the iPhone.

The carrier you are attempting to use does not appear to be supported for use on the eSIM.

https://support.apple.com/en-us/HT204040

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Answer 2

Jul 13, 2021 5:15 AM in response to HamsterJovial

HamsterJovial wrote:

In About -> General, the Network Provider Lock says "No SIM restrictions".

Is your device jailbroken?

It would be better if you can please re-post with a screenshot, in order to understand the phenomenon better. Images / pictures speak louder than words. Do not provide any personal credentials, such as email id, apple id, IMEI number, Serial Number, Phone number, Order ID, if you are sharing a map ensure your location is not identifiable. Etc.

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Answer 3

KiltedTim

Level 10

224,886 points

Jul 13, 2021 6:29 AM in response to HamsterJovial

Nope, the problem is that you're using an MVNO instead of an actual supported carrier.

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Answer 4

Jul 13, 2021 5:27 AM in response to SravanKrA

Hi Sravankra,

No, as far as I know the device is not jailbroken.

I attach a screenshot of the error message as well as the part of the Settings about the SIM lock. Anything else that might be helpful?

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Answer 5

Jul 13, 2021 5:44 AM in response to KiltedTim

Thanks for that. The carrier that I'm trying to install a eSIM from is actually Ubigi (through a broker). My guess is that they use other companies' eSIM services. I believe the problem lies with my device, in which the eSIM looks to be restricted a way or another, whereas the normal SIM is not.

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eSIM problem with iPhone XS, phone unlocked but restricted?

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