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Lowercase28 Author

Level 1

4 points

icloud.com (Windows PC) Photos not loading

When logging into icloud.com via Windows PC and viewing the "Photos" section, none of the photos load properly. All come up with a grey background and triangle image with an exclamation point. What is causing this? It seems the photos are not being downloaded from the cloud, but there's no option to start this process. Have tried re-syncing icloud, adjusting settings on the iphone, etc. All options for photo sharing, icloud, syncing are enabled.

Windows, Windows 10

Posted on Jul 13, 2021 8:49 AM

Top-ranking reply

1ssmith

Community Specialist

Posted on Jul 14, 2021 7:45 AM

Hi Lowercase28,

Thank you for using the Apple Support Communities.

It sounds like you’re having problems when you try to View your photos and videos on iCloud.com and we’re happy to help! If you haven't already done so we recommend you follow the steps below and check to see if the problem is still there after each one:

Sign out of iCloud.com and Sign in again: Use iCloud.com on a computer
Close and reopen browser: Close an app in Windows 10
Restart (reboot) your PC
Update Windows 10
Get help with iCloud Photos
If your iCloud Photos aren't loading on your PC

We hope this helps.

Take care.

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icloud.com (Windows PC) Photos not loading

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