Printing issue

I keep having an issue with two printers that I have printed with previously. I now get the 'filter' failed issue every time I try and print something on either printer. I have installed the drivers for both printers and restarted the computer but still nothing. The two printers are:


Dell S5840cdn

HP LaserJet 600 M602


Can anybody help here? Thank you

iMac Pro

Posted on Jul 13, 2021 1:02 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 13, 2021 1:41 PM

Hi,


Did you install drivers suggested by the operating system, or were drivers downloaded from printer manufacturer web sites?


Also, please confirm the operating system version.


How are the printers connected?


Have you tried resetting the printing system and re-adding the printers?

Reset the Mac printing system to solve a problem - Apple Support

Add a printer on Mac - Apple Support


The Dell S5840cdn is mentioned in About AirPrint - Apple Support as a model supporting the driverless AirPrint technology, so you should not need drivers in this case, providing that the printer and the computer are connected to the same network (subnet).


If necessary, a 19.13 driver for HP LaserJet 600 M601 M602 M603 models is mentioned in Printer and scanner drivers for Mac - Apple Support. See Apple's HP Printer Drivers v5.1 for macOS download page.

1 reply
Question marked as Top-ranking reply

Jul 13, 2021 1:41 PM in response to anp2042

Hi,


Did you install drivers suggested by the operating system, or were drivers downloaded from printer manufacturer web sites?


Also, please confirm the operating system version.


How are the printers connected?


Have you tried resetting the printing system and re-adding the printers?

Reset the Mac printing system to solve a problem - Apple Support

Add a printer on Mac - Apple Support


The Dell S5840cdn is mentioned in About AirPrint - Apple Support as a model supporting the driverless AirPrint technology, so you should not need drivers in this case, providing that the printer and the computer are connected to the same network (subnet).


If necessary, a 19.13 driver for HP LaserJet 600 M601 M602 M603 models is mentioned in Printer and scanner drivers for Mac - Apple Support. See Apple's HP Printer Drivers v5.1 for macOS download page.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Printing issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.