iphone 12. screenshot doesnt have “button” to send image by sms or email

Thanks for getting back to us about this. As the behavior you are experiencing is unexpected, let's rule out a few basic things that could be contributing to this. Let’s continue by taking the following steps: restart your iPhone, make sure it is up to date and close/reopen the Photos app (or whatever app you are taking screenshots in).

1. Restart your iPhone

2. Update your iPhone, iPad, or iPod touch

3. Close an app on your iPhone or iPod touch

If this continues, let us know and we can investigate a bit further into this, together. Thanks and take care!

Got it, thanks for those details. Does this happen with other things you try to share, like a saved photo off a website or a picture you take with the iPhone camera? Also, you mentioned you are not in a specific app, so to clarify: this happens with any and all apps you take a screenshot on, right? Safari, Messages, even just your Home Screen? Can you also tell us when this began and if it occurs while connected to different networks?

We look forward to hearing back from you with these answers so we can help figure this out together. Have a good one!

Hello rrose selavy,

Thanks for reaching out to Apple Support Communities. After reviewing your post, it sounds like you are unable to share images like a screenshot on your iPhone. We definitely understand that can be a concern and we'd love to help. Let’s start by reviewing this article: Share photos and videos on iPhone.

The article that your question was linked from is very helpful when considering this issue, as well: Take a screenshot on your iPhone.

Please let us know if you have follow-up questions about this issue, or if the issue remains unresolved. Have a great day!

At this point, you'll want to go ahead and Contact Apple Support for more help.

Thanks.