Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

_helpmepls Author

Level 1

4 points

Apple id password

I have the same apple id on two of my phones, the old and the new one. I have to update an app that requires the Apple id password that i forgot so I logged in my old phone and changed it to a new one with the help of my phones password. I went straight to the Appstore to update the app with the new password but it keeps telling me that the password is wrong and though I checked that my apple ID is there now when i click “change the password” the id of the former user keeps appearing.

iPhone X, iOS 14

Posted on Jul 13, 2021 11:33 PM

Best reply

Eric Root

Level 10

684,087 points

Posted on Jul 14, 2021 7:56 AM

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.

Purchase History Review.

View in context

Apple id password

Similar questions