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_helpmepls Author

Level 1

4 points

Apple id password

I have the same apple id on two of my phones, the old and the new one. I have to update an app that requires the Apple id password that i forgot so I logged in my old phone and changed it to a new one with the help of my phones password. I went straight to the Appstore to update the app with the new password but it keeps telling me that the password is wrong and though I checked that my apple ID is there now when i click “change the password” the id of the former user keeps appearing.

iPhone X, iOS 14

Posted on Jul 13, 2021 11:33 PM

Top-ranking reply

Eric Root

Level 10

684,549 points

Posted on Jul 14, 2021 7:56 AM

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.

Purchase History Review.

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Apple id password

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