Paddock_h Author

Level 1

4 points

My MacBook Air acts like it wants to turn on, but I won’t. I see my mouse and the screen is a black-blue color, but nothing is happening. I need help.

My MacBook Air acts like it wants to turn on, but I won’t. I see my mouse and the screen is a black-blue color, but nothing is happening. I need help.

Posted on Jul 14, 2021 6:12 AM

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Keyboard not working on MacBook Air (M2) 2022 My Air is only a few weeks old and all of a sudden the keyboard stopped working. An external keyboard works (USB-C connection and bluetooth), but the internal keyboard is non-responsive except for the power button. I ran diagnostics and everything reports back okay. I went through the Apple suggestions - slow keys isn't checked, the correct keyboard input is selected, etc. Software is up today. Is the quality really suffered that much? First, my two year old MacBook Pro dies ((display went out and it was $$$ to fix it despite it being a clear displaygate problem -- all of the textbook symptoms were met) ) and now a few weeks old M2 Air is not working? Any suggestions on fixes other than trying to find an open slot in the Genius Bar? Disappointing to say the least. Thanks in advance.
68949 54

1 reply

Level 10

84,100 points

Jul 14, 2021 6:26 AM in response to Paddock_h

Were you trying to install any software?

What happens if you restart your computer?

Please contact Apple Support.

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My MacBook Air acts like it wants to turn on, but I won’t. I see my mouse and the screen is a black-blue color, but nothing is happening. I need help.

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