A problem with my purchases

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Level 1

8 points

A problem with my purchases

I have a new apple id but theres a problem i can’t update my apps and download even free apps there’s a message keep popping i have to update payment and u have to fix it because that’s means that I can’t use any apps on my phone they need update and I can’t even update and for u to know that I don’t have on my account any payment methods help me asap that has been going on for days and there’s no way to get rid of it and I can’t f use my phoneee here’s some proofs of the problem i am facing now shame on you apple

Posted on Jul 14, 2021 10:26 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,855 points

Jul 14, 2021 12:36 PM in response to krystall144

Since you have a billing problem with a previous purchase, contact iTunes Support for assistance. See the Apple Support articles below for contact information.

iTunes Support – world wide

Apple Support schedule phone call

Billings and Subscriptions

If necessary, try Twitter

https://twitter.com/AppleSupport.

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Answer 2

krystall144 Author

Level 1

8 points

Jul 14, 2021 12:19 PM in response to shoeluvr13

That’s cannot help me because I already told that the account is new and the only thing that I have purchased is a FREE app and there’s none of any payment options in my account only the address i have already checked and there’s screenshots in my comment

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Answer 3

shoeluvr13

Level 6

18,055 points

Jul 14, 2021 11:28 AM in response to krystall144

You’ll need to follow the steps at https://support.apple.com/en-us/HT203005 for this error

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A problem with my purchases

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