macbook pro 16 model 2021 - touchbar green light only

Question

cgossye Author

Level 1

8 points

macbook pro 16 model 2021 - touchbar green light only

SMC - reset does not help

MacBook Pro 16″, macOS 11.4

Posted on Jul 14, 2021 1:48 PM

Reply

Answer 1

Pampa_Arg

Level 2

291 points

Jul 14, 2021 3:30 PM in response to cgossye

Hi,

Is there any physical damage on the Touch Bar? If there is no damage you need to contact Apple Support so the can run some tests and see if your MacBook needs an in warranty Top Case replacement.

Reply

Answer 2

K Shaffer

Level 8

35,980 points

Jul 15, 2021 1:11 AM in response to cgossye

• Get Support - Apple

https://getsupport.apple.com/

• Mac Repair - Official Apple Support

https://support.apple.com/mac/repair/service

Reply

Answer 3

cgossye Author

Level 1

8 points

Jul 14, 2021 11:56 PM in response to Pampa_Arg

No dammage on the Touch Bar.

How do I contact Apple Support ? (Device bought via internet at Apple).

Thanks for your advice.

Reply

macbook pro 16 model 2021 - touchbar green light only

Similar questions