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lanthorn3 Author

Level 1

4 points

My account is locked why

My account is locked I can’t make any purchases

iPhone 7, iOS 14

Posted on Jul 15, 2021 7:48 AM

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Top-ranking reply

Level 8

39,497 points

Posted on Jul 15, 2021 7:57 AM

This is a user to user support forum, so we do not know why it was locked.

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.

More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support

Good luck!

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1 reply

Top-ranking reply

Level 8

39,497 points

Jul 15, 2021 7:57 AM in response to lanthorn3

This is a user to user support forum, so we do not know why it was locked.

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.

More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support

Good luck!

Reply

My account is locked why

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