Apple Event: May 7th at 7 am PT
Using Catalina 10.15.7.
Smart Mailbox whose only filter is "unread", shows count of 2 Unread messages, but none in display window.
A second Smart Mailbox, whose filter is only a narrow receipt date, shows an unread message count of 2, but no unread messages.
I've rebuilt the mailboxes and deleted the Envelope Index files and allowed the system to rebuild.
Any ideas what I can try next?
Mac mini, macOS 10.15
Hi RocStrada,
We see you have some questions about the unread email count in the smart mailbox, and we'd like to see if we can help out.
We saw you tried rebuilding the mailboxes, but have you also been able to try disabling and re-enabling your email account in the app? Details on that here, if needed: If an email account is inactive in Mail on Mac
If that doesn't help, try quitting the Mail app fully, and restart into safe mode: Start up your Mac in safe mode
Take care.
Hi RocStrada,
We see you have some questions about the unread email count in the smart mailbox, and we'd like to see if we can help out.
We saw you tried rebuilding the mailboxes, but have you also been able to try disabling and re-enabling your email account in the app? Details on that here, if needed: If an email account is inactive in Mail on Mac
If that doesn't help, try quitting the Mail app fully, and restart into safe mode: Start up your Mac in safe mode
Take care.
Thanks, Eric_G1,
I have the filter currently set to show Unread less than 5 days old, and the phantom unread messages have fallen off the end. If I expand the time window, they reappear, but the likelihood of having old, unread messages that I need to see is really, really small, so I'll keep the time filter on.
I may try to de-activate/re-activate the account, just to see if I can narrow it down.
Dave
Update: Deactivating/reactivating the linked GMail account made the Unread zombies disappear; they're gone even without the date filtered.
Yay!
RocStrada,
Excellent, we're happy to hear that disabling and re-enabling the account helped. It was our pleasure to help out there.
Cheers.
Mac Mail Smart mailbox reports phantom Unread messages?
