Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Broken phone

My (iPhone 8 Plus) is broken and I cannot access the files. I have a new iPhone 8. Can you help me recover my data from my broken (iphone8 Plus) to my iPhone 8

iPhone 8 Plus, iOS 14

Posted on Jul 17, 2021 12:50 AM

Best reply

LD150

Level 10

89,865 points

Posted on Jul 17, 2021 12:52 AM

Only from a backup. You cannot access files on a dead phone.

View in context

Similar questions

My old iphone is broken, can i backup its data to a new phone? My old iphone is broken, can i backup its data to a new phone?
223 1
Want to get data out of my broken iphone 6s. A couple of days ago I completely obliterated my iphone 6s, it broke into two pieces (screen was separated from the body, as I can see motherboard didn't break). I want to get my data out of my phone (pictures, contacts etc.), I didn't use iCloud because it was too expensive for me. I tried connecting the body to the pc, but it didn't work. Is there any way I could get back my data?
464 3
restore data how to restore data from a broken iphone ?
180 1

1 reply

Best reply

LD150

Level 10

89,865 points

Jul 17, 2021 12:52 AM in response to BrokenPhoneee

Only from a backup. You cannot access files on a dead phone.

Broken phone

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up