iPad Pro 9.7 not charging

Question

Level 1

24 points

iPad Pro 9.7 not charging

Hi,

We have an iPad Pro 9.7 that it’s pristine condition and has been very well cared for. Never had any issues. It was purchased not too long before the 10.5 version came out.

Well, a week or so ago, I plugged it in to charge as we were getting ready to travel. I left it for several hours and wheni can back, was shocked to see it at 7% charged. It was showing the charging icon (lightning icon on the battery) so it appeared to be charging but the battery didn’t charge.

Does anyone have any ideas about this? I tried another adapter and cord and neither worked. Is there any sort of diagnostics test that I can run to confirm what’s going wrong? Can’t be sure if it needs a new battery or charger or something else. Any info or advice would be so helpful. Thank you in advance!

iPad Pro, iPadOS 14

Posted on Jul 17, 2021 4:09 AM

Reply

Answer 1

Best reply

LotusPilot

Community+ 2024

Level 10

281,646 points

Jul 17, 2021 5:34 AM in response to piecesofme

Start here:

If your iPad won't charge – Apple Support

Charge and monitor the iPad battery - Apple Support

As described your battery may require replacement. Assuming that the iPad remains functional, you would be well advised to directly contact Apple Support - and request a remote battery test. The result of the test may better inform your next steps.

You will find the Contact Support link at top-right of this page. Alternatively, you can open a support case using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044

As a further alternative, you might visit the Genius Bar at your local Apple Store - where the technicians will be able to test and assess you iPad.

Reply

iPad Pro 9.7 not charging

Similar questions