Outlook emails not sending on iOS devices

Question

Level 1

4 points

Outlook emails not sending on iOS devices

I am having an issue with my outlook email on the iOS mail app. It is unable to send emails. They get stored in "Outbox" and even there, I cannot get them to send out. I know the issue has noting to do with my setup, because I receive outlook email normally on my 3 devices (2 iPads and an iPhone running iOS 14.5). I can also receive and send with outlook from my Mac. Sent emails from my Mac's mail app appear in the sent section of the mobile devices. But I cannot send from the mobile devices. What gives?

Posted on Jul 17, 2021 2:34 PM

Reply

Answer 1

karina184

Community Specialist

Jul 18, 2021 12:12 PM in response to he206

Hello he206,

Welcome to Apple Support Communities!

We understand that you’re unable to send emails from a specific account in the Mail app on your iOS devices. We’d like to help.

Here's what you can do If you can’t send email on your iPhone, iPad, or iPod touch.

Take care.

Reply

Answer 2

judysings

Community Specialist

Jul 19, 2021 12:34 PM in response to he206

he206,

Did you remove the Outlook mail account entirely and then add it back in the Mail app?

Is the iOS version up to date on your device? If not, back up and Update your iPhone, iPad, or iPod touch.

If you're still experiencing issues after trying all of the suggestions and updating your device, we would suggest contacting Apple Support. Here's how to Get Support.

Have a nice day.

Reply

Answer 3

he206 Author

Level 1

4 points

Jul 19, 2021 11:39 AM in response to karina184

Thanks for you response. I have done what you suggest (including reinstalling the account) to no avail. When I send outlook email from my Mac's mail app - which works properly - I see the sent email on my mobile devices (sharing the same Apple ID), as if they were sent from the mobile. But if I actually wanted to send from the mobile itself, it gets stuck in Outbox. Yet I receive outlook emails on the mobiles' mail app normally, just like on the Mac.

Reply

Outlook emails not sending on iOS devices

Similar questions