Apple Terms & Conditions - HACKED

Pleeleelee Said:

"Apple Terms & Conditions - HACKED: [...]When I last tried to sign in with my Apple ID, of course it would as usual not accept my password and when I used the forgotten password feature, I got a call from Mainland China to put in the verification code which I of course did not answer. I have been hacked mercilessly for six and a half months. Is the iPhone really being hacked?"

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Two Things:

A. Contact Apple Support:

Where did you purchase this? The only way an iPhone can be hacked is if it has been jailbroken. So, if this is a used phone purchased from a place other than Apple (i.e. a yard sale or eBay), then it may be jailbroken (So, for eBay, contact the site, requesting a return). But, if you purchased this from Apple, then contact Apple Support. Indeed a call from a location that is not yours, seems suspicious; that's what I question.

Apple Contact Us Information:

• Contact Us - Choose Locations
• USA: 1(800)MY-APPLE
• Proceed from there as Necessary.

B. Modify your Credentials-ASAP:

Seeming suspicious, most certainly, consider modifying your credentials. Perhaps someone has them, and you are unaware of it. Start with a new eMail address for your Apple ID.

• Modify: your login credentials (Using Both a New eMail and a New Password for each and all sites)
• Associate: a different method of payment to your account
• Enable: Two-Factor Authentication for Apple ID and for all other accounts that have such an applicable option

Pleeleelee Said:

"Apple Terms & Conditions - HACKED: I got it straight from the Apple Store in a brand new sealed box. Prior to this, I went thru 3 iPhone pro-max(es). How can I tell if my phone is jail broken? I have had it with me all the time. Your assistance will be very much appreciated. When I call Apple, my calls get rerouted."

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All is Fine:

• It wont be jailbroken, if purchased directly from Apple. So, no worries with it being hacked. Where do these get rerouted to? Find the correct contact info here: Contact Us - Choose Locations

If you purchased your phone at the Apple Store, have had it in your possession, and didn't jailbreak it yourself, it has not been hacked. If you cannot remember your password, visit https://iforgot.apple.com/password/verify/appleid.

Otherwise, your best bet is to visit the Apple Store where you purchased your phone.

Pleeleelee Said:

"They get rerouted to people who are obviously not Apple. They ask for IDs and passwords, etc. Thank you for the response."

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Chat with Apple:

Perform a chat session with Apple Support.

Setting Up the Chat Session:

1. Go to: support.apple.com
2. Scroll Down to "Tell us how we can help"
3. Select: Get Support
4. Keep Selecting: items, until you get a chat option.
5. Proceed from there as Necessary

Nothing that you are describing is even remotely normal. You need to be careful with the links you click and the networks that you join. You can easily reset your password at iforgot.apple.com. Type that into your browser directly.