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I forgot my password and can’t login in appel store any more
iPad Air 2, iPadOS 13
10 replies
Hello again and again:) I tell you what let’s do…since this was marked solved your question may not be getting the attention of others in the forum who know more than I do. Go back ask question again and post everything you have done. That way the more knowledgeable people and there are plenty …will see it and jump in to help. I apologize for being unable to help you. Hang in there.
~Katana-San~
Hello beatrix177:) Sorry for your inability to connect to your Apple account. Have you contacted Apple Support for further assistance? Let me know and we will keep working on this.
~Katana-San~
Still no resolution - passed on hour with the Apple support on the phone and got an email.
Logged into Itunes and new Ipad needs a software update but it doesn't let this happen.
It's going in circle, cannot update because Ipad is being restored from an Icloud backup.
There is nothing to backup on this new Ipad.
I tried to update or restore but nothing is happening.
Tried to restore Ipad - but can't set off Find My - I switch off but when going back, it's again on
Connection in there because I need each time to enter my Ipad lock up code
Have you tried shutting down the iPad for a couple of minutes and then restarting the iPad?
See the articles below.
Get help with over-the-air iOS updates
Update – Can’t or can’t restore
Have you tried using iTunes on a computer or Finder if running Catalina or later to do the update?
Update software on iOS devices in iTunes on Mac
If you see an error when you update or restore your iPhone, iPad, or iPod
Thanks a lot, already did this step and reset my password but still get the same erreur message, my new IPad cannot connect with My Apple account.
Hello beatrix177:) Now we have the big guns helping you. Work through some of the info Eric Root has provided. Again,hang in there.
Thank you very much, it helped and the Ipad is now connected and in use.
Thanks a lot, I followed the path and it worked. Finally Ipad connected and in use.
Hello :) Good work and glad you are able to enjoy your iPad now. You are welcome.
~Katana-San~
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