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I forgot my password and can’t login in appel store any more

iPad Air 2, iPadOS 13

Posted on Jul 18, 2021 12:30 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 19, 2021 8:39 AM

Have you tried shutting down the iPad for a couple of minutes and then restarting the iPad?


See the articles below.


Update your iOS device.        


Get help with over-the-air iOS updates          


Update – Can’t or can’t restore 


Have you tried using iTunes on a computer or Finder if running Catalina or later to do the update?


 Update software on iOS devices in iTunes on Mac


If you see an error when you update or restore your iPhone, iPad, or iPod      


Updating iOS: common issues and solutions

10 replies
Question marked as Top-ranking reply

Jul 19, 2021 8:39 AM in response to beatrix177

Have you tried shutting down the iPad for a couple of minutes and then restarting the iPad?


See the articles below.


Update your iOS device.        


Get help with over-the-air iOS updates          


Update – Can’t or can’t restore 


Have you tried using iTunes on a computer or Finder if running Catalina or later to do the update?


 Update software on iOS devices in iTunes on Mac


If you see an error when you update or restore your iPhone, iPad, or iPod      


Updating iOS: common issues and solutions

Jul 19, 2021 6:19 AM in response to Katana-San

Still no resolution - passed on hour with the Apple support on the phone and got an email.

Logged into Itunes and new Ipad needs a software update but it doesn't let this happen.

It's going in circle, cannot update because Ipad is being restored from an Icloud backup.

There is nothing to backup on this new Ipad.

I tried to update or restore but nothing is happening.

Tried to restore Ipad - but can't set off Find My - I switch off but when going back, it's again on

Connection in there because I need each time to enter my Ipad lock up code

Jul 19, 2021 6:36 AM in response to beatrix177

Hello again and again:) I tell you what let’s do…since this was marked solved your question may not be getting the attention of others in the forum who know more than I do. Go back ask question again and post everything you have done. That way the more knowledgeable people and there are plenty …will see it and jump in to help. I apologize for being unable to help you. Hang in there.


~Katana-San~


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