"An error occurred Try Again"

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Level 1

8 points

"An error occurred Try Again"

iPhone 12 user, subscription to apple music. But getting so close to cancelling for another provider.

If I search for an artist - the search function works fine; BUT, when I click on the artist to view songs, albums, etc, I get the above error message. I click Try Again for about 2 minutes then I get to the artist homepage. This is also the case for opening albums and playlists I search for.

Any ideas as to what is causing the issue. I've reset the phone, signed out and in countless times.

Thanks

Posted on Jul 19, 2021 5:50 AM

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Answer 1

TommyMidd Author

Level 1

8 points

Jul 22, 2021 3:43 AM in response to i_rina

Hi,

I've just turned off my Norton VPN, and this seems to have fixed the issues!

Thanks

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Answer 2

i_rina

Community Specialist

Jul 20, 2021 11:02 AM in response to TommyMidd

Hi TommyMidd,

In this situation, because you have tried the troubleshooting steps above with no success it may be best to try contacting Apple Support directly for further troubleshooting assistance. You can contact them using this link: Contact Apple Support

Take Care.

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Answer 3

i_rina

Community Specialist

Jul 20, 2021 9:27 AM in response to TommyMidd

Hi TommyMidd,

Could you provide the iPhone model and version of iOS you're running on the device? Check for updates by going to Settings > General > Software Update.

Cheers.

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Answer 4

TommyMidd Author

Level 1

8 points

Jul 20, 2021 8:26 AM in response to Teddy_B

Hi Teddy,

It does it on all Wifi networks, and cellular.

Any other ideas?

Like I said - I have to keep pressing retry and eventually, it works. But it's VERY frustrating.

Thank you

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Answer 5

TommyMidd Author

Level 1

8 points

Jul 20, 2021 9:29 AM in response to i_rina

Hi,

iPhone 12 with IOS 14.7.

Thanks

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Answer 6

Teddy_B

Community Specialist

Jul 20, 2021 7:36 AM in response to TommyMidd

Hi TommyMidd,

Thanks for posting your question in Apple Support Communities.

From the sounds of your issue it seems like it could be stemming from a network issue. Have you tried connecting to Wi-Fi or using a different Wi-Fi network? Do you usually experience this issue when using cellular data or when connected to Wi-Fi?

Try checking your network connection and restarting your router if connected to Wi-Fi.

Best Wishes.

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"An error occurred Try Again"

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